Telephone:  843-737-6583

FAQ

Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.

Q: Do you offer warranties for your products?
A: Our products are shipped with the manufacturer's warranty if available.   If you have ordered a custom built system from us,   we bear the responsibility of repairing or replacing those items.  The warranties are specified in the description, and we abide by those warranties.  If  we end up repairing a system for you, we will repair that system to the state that it left our facility.  It is the customer's responsibility to repair any add-ons (ie. software, hardware,  customizations, etc.).

Q: Can you combine shipping?
A: Yes.

Q: How are shipping costs determined?
A: Shipping costs are based on the weight of your total order.

Q: Do you offer discounts?
A: Yes, from time to time we offer shipping discounts, free shipping, and products discounts. We will provide details and promotion codes can    also be utilized for additional savings.

Q: Can I ship to a different address?
A: Yes, however be advised that we may contact you for verification. If we do not receive a response, your order may be put on hold. After several attempts we reserve the right to cancel your order.

Q: What is DDR3?

A: DDR3 is the next generation of Double Data Rate (DDR) Synchronous Dynamic Random Access Memory (SDRAM). It is an evolution of DDR and DDR2 memory technology that delivers higher speeds (at launch up to 1066MHz for ValueRAM® memory, beyond 1333MHz for HyperX® memory), lower power
consumption and heat dissipation.

Q: Is DDR3 backward compatible with DDR2?

A: No. DDR3 memory chips and modules are very different from DDR2. For example, DDR3 runs at a lower voltage (1.5V) than DDR2 (1.8V).

Q: Can DDR3 DIMMs be plugged into DDR2 sockets or vice versa?

A: No. Memory modules (Unbuffered, Registered, Small Outline DIMMs) have a special “key” or notch in their edge connector. These keys must align with a key in the memory socket to allow the module to be inserted. All DDR3 and DDR2 module types are keyed differently.

Q: How can you tell the difference between a DDR3
socket and a DDR2 socket?

A: It is difficult to distinguish a DDR3 motherboard from a DDR2 motherboard just by looking at it. Inserting a DDR3 DIMM into a DDR2 motherboard could damage the module, the motherboard, or both. To prevent such damage, the simplest process is to align
the memory module and the socket, and visually check that the module “key” aligns perfectly with the socket key. You may have
to turn over the memory module as the module orientation may misalign even compatible socket and module keys.